Cancellation and Refund Policy - TerraChem Minerals & Polymers LLP
At TerraChem Minerals & Polymers LLP, a leading name among Filter Media Sand suppliers in India , we prioritize customer satisfaction and transparency. Our liberal cancellation and refund policy is designed to support customers purchasing products like silica sand for water filtration, quartz sand filter media, and activated carbon. Located at 429, Outside Bada Gaon Gate, Master Colony, Jhansi, Uttar Pradesh 284002, India, we serve customers across regions like Gujarat, Tamil Nadu, and Mizoram with clear and fair policies.
Why Choose TerraChem as Your Water Filter Media Supplier in India
As trusted Water Filter Media Suppliers in India , we provide high-quality filtration materials, including filter media sand, filter media gravel, anthracite filter media, and pea gravel. Our cancellation and refund policy ensures a hassle-free experience for customers across Maharashtra, Karnataka, Odisha, and beyond, reinforcing our commitment to quality and trust.
Our Commitment to Customer Satisfaction
- High-Quality Products: We offer sand filter media, quartz sand, and activated carbon that meet industry standards.
- Flexible Policies: Our cancellation and refund terms are designed to accommodate customer needs, whether you’re sourcing Quartz Sand suppliers in India or Activated Carbon suppliers in India.
- Nationwide Reach: We deliver to regions like Uttar Pradesh, West Bengal, and the Andaman & Nicobar Islands.
Cancellation Policy for Filter Media Sand and Other Products
TerraChem Minerals & Polymers LLP believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 7 days of placing the order for products like water filter sand or filter media gravel.
- The cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. This applies to orders placed via Filter Media Gravel suppliers in India or other product pages.
Cancellation Restrictions for Perishable Items
TerraChem Minerals & Polymers LLP does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund or replacement can be made if the customer establishes that the quality of the product delivered is not good. This policy ensures fairness for all customers, including those purchasing non-perishable items like silica sand for water filtration.
Refund Policy for Filtration Products
Our refund policy is designed to address issues with products like filtration sand, anthracite filter media, and alum powder, ensuring customer confidence when shopping with Pea Gravel suppliers in India or other product categories.
Handling Damaged or Defective Items
In case of receipt of damaged or defective items, please report the same to our Customer Service team within 7 days of receiving the products. The request will be entertained once a merchant has checked and determined the issue at their end. This applies to products like sand filter media or anthracite.
Addressing Product Discrepancies
In case you feel that the product received, such as quartz sand filter media or activated carbon, is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service team within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision to ensure your satisfaction.
Manufacturer Warranties
In case of complaints regarding products that come with a warranty from manufacturers, such as specific filtration equipment, please refer the issue to them directly. This ensures efficient resolution for customers engaging with Alum powder suppliers in India or other specialized products.
Refund Processing Timeline
In case of any refunds approved by TerraChem Minerals & Polymers LLP, it’ll take 6–8 days for the refund to be processed to the end customer. This applies to all products, including water filter sand and pea gravel, ensuring a smooth refund experience.
Contact Us for Cancellation or Refund Support
If you have questions about our Cancellation and Refund Policy or our range of products, including filter media sand, quartz sand, or activated carbon, contact TerraChem Minerals & Polymers LLP at our office: 429, Outside Bada Gaon Gate, Master Colony, Jhansi, Uttar Pradesh 284002, India. We proudly serve customers in regions like Assam, Andhra Pradesh, and Haryana, ensuring a seamless experience with Filter Media Sand suppliers in India.